Sales Support Specialist

Website Towsleys

The Sales Support Specialist role is dedicated to support Sales Representatives and Promotional Product Specialists in the day-to-day administrative processes. Main duties include order entry, account maintenance and follow-up on confirming order completion. Ultimately, Towsleys entrusts this individual to assist and support Sales in making the Customer order placement a seamless process.


  • Research products with suppliers and sales representatives and manage orders for existing accounts
  • Communicate artwork specifications to graphic artists and reviews completed proofs for quality and accuracy
  • Keep abreast of industry trends, research, and changes
  • Send follow up emails to existing customers
  • Perform general administrative activities including, but not limited to answering telephones, photocopying, faxing, mailing, and filing
  • Record accurate details of customer contacts and actions taken
  • Build sustainable relationships within the Towsleys team of trust through open, interactive, and timely communication


  • Proven customer support experience or experience as administrative duties
  • Strong active listening skills
  • Familiarity with computers required and order entry systems and practices preferred
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent written and verbal communication skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school diploma


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule: Monday to Friday 8:00AM-4:30PM
Education: High school or equivalent (Preferred)
Work Location: On location