
Website Towsleys
The Sales Support Specialist role is dedicated to support Sales Representatives and Promotional Product Specialists in the day-to-day administrative processes. Main duties include order entry, account maintenance and follow-up on confirming order completion. Ultimately, Towsleys entrusts this individual to assist and support Sales in making the Customer order placement a seamless process.
Responsibilities
- Research products with suppliers and sales representatives and manage orders for existing accounts
- Communicate artwork specifications to graphic artists and reviews completed proofs for quality and accuracy
- Keep abreast of industry trends, research, and changes
- Send follow up emails to existing customers
- Perform general administrative activities including, but not limited to answering telephones, photocopying, faxing, mailing, and filing
- Record accurate details of customer contacts and actions taken
- Build sustainable relationships within the Towsleys team of trust through open, interactive, and timely communication
Requirements
- Proven customer support experience or experience as administrative duties
- Strong active listening skills
- Familiarity with computers required and order entry systems and practices preferred
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent written and verbal communication skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule: Monday to Friday 8:00AM-4:30PM
Education: High school or equivalent (Preferred)
Work Location: On location